SHOPIFY SUPPORT · MAINTENANCE

Shopify support, theme updates and ongoing maintenance.

Need a reliable Shopify expert to handle updates, investigate a problem or help improve your store over time? I offer focused troubleshooting and agreed monthly support, working directly with you rather than passing tasks between departments.

Independent Shopify specialist · Based in Europe, working internationally

Since 2015

Hands-on Shopify experience

Direct support

Speak with the person doing the work
Michael Thomas Media Shopify consultant portrait artwork

THE THINKING BEHIND THE WORK

An experienced partner for the details that matter.

Some merchants need a one-off theme fix; others benefit from a defined monthly Shopify Care arrangement. We can agree recurring work, review priorities together and make small adjustments to fit the store. Larger additions are scoped separately.

Clear communication, careful changes and someone who knows the platform.

Discuss your store
Michael Thomas Media Shopify consultant portrait artwork

Direct Shopify support informed by years working with merchants and theme teams.

WHAT I CAN HELP WITH

Practical support for an active store.

I can help with theme updates, app-stack reviews, metafields, Shopify Flow, technical fixes, seasonal content changes and practical performance investigations. The right mix depends on what your store needs.

Talk through your requirements
01

Theme updates and maintenance

Review available theme updates, assess customisations and test changes before publishing.

02

Bug fixes and troubleshooting

Investigate visual issues, broken interactions, app conflicts and storefront behaviour across devices.

03

Storefront content and merchandising

Improve pages, menus, collections, product presentation and onsite experiences as your business evolves.

04

App configuration and integrations

Help configure compatible apps, Shopify Flow automations and connected ecommerce tools.

05

Technical SEO and analytics hygiene

Address practical metadata, redirects, structured data and tracking issues as part of ongoing support.

06

Ongoing plans and prioritised requests

Agree recurring support tasks, review priorities and make improvements without starting a new full project each time.

SELECTED WORK

Ongoing help beyond launch day.

Quality Liquor Store is an ongoing Shopify client. My app-stack review reduced recurring subscriptions by more than $10,000 on an annualised basis, alongside theme, catalogue and storefront improvements.

Migration · ongoing Shopify support

Quality Liquor Store

I helped move Quality Liquor Store from WooCommerce to Shopify and continue to support the store across catalogue management, theme improvements, SEO and conversion work.

Work involvedWooCommerce migration · Theme setup · Catalogue · SEO · CRO · Ongoing support

View live storefront
Quality Liquor Store Shopify storefront

THE PROCESS

Simple, direct and easy to keep moving.

The support model should fit the pace of your business, not the other way around.

Book a free consultation
  1. STEP 1

    Tell me what needs attention

    Share the issue, current store, deadlines and any useful context or screenshots.

  2. STEP 2

    Prioritise and scope

    I review the request and confirm a sensible approach, likely effort and access requirements.

  3. STEP 3

    Resolve and test

    Changes are implemented and checked, using an unpublished theme where appropriate.

  4. STEP 4

    Keep improving

    We can work together again as needed or discuss a recurring maintenance arrangement.

DIRECT FEEDBACK

What clients say about working together.

★★★★★
“So grateful to have had the opportunity to work with Michael! He was incredibly helpful, responsive, and thorough throughout the entire process. He always took the time to walk me through updates, troubleshoot issues, and answer questions along the way. He kept everything running smoothly, helped us meet our deadlines, and made the entire process seamless. Such a pleasure to work with!”
Laurel.CPaperfete
★★★★★
“One of the hardest-working people I've worked with. He helped me with my website and worked tirelessly to figure things out. Reliable, dedicated, and always there when I needed him. Thank you for everything you've done for me.”
Review source linked Read original review
★★★★★
“Michael's knowledge of the Shopify platform is extraordinary. There is so much to understand about the platform as a whole, let alone how it interacts with apps and third parties, and Mitch seems to understand it all. I would highly recommend working with him on any Shopify based project, he's just not going to let you down!”
Katie WeltonKatie Welton
Review source linked Read original review

COMMON QUESTIONS

Questions about Shopify support and maintenance.

A few useful answers before you decide what your store needs.

Need an answer about your specific store? Book a consultation

Do you offer one-off Shopify fixes?

Yes. Some jobs are best treated as a focused, individual task rather than a monthly retainer.

Can you maintain my Shopify website every month?

Yes. We can discuss an ongoing support arrangement built around agreed tasks and expected workload.

Do you work with my existing theme and apps?

Usually, yes. I first review the theme, integrations and the requirements to confirm the work is appropriate and maintainable.

Will you need access to my Shopify admin?

Implementation typically requires approved collaborator access with only the permissions needed for the task. Initial discussions do not require access.

How do I request support?

Start with a consultation or contact enquiry describing the store, the issue and its urgency. I will outline the next step and any information needed.